Complaints and Arbitration

Making a Complaint


Should you wish to raise a complaint, you can do so via Live Chat, Email, Telephone, Web Message or Post.


What to Provide


In order to resolve your complaint as quickly as possible it is important that you provide us with as much information as you can, including:


Your name

Your username

Your four-digit security number

The full details of your complaint


What we will do


Upon receipt your complaint will be assigned to an individual member of PortoSlot\'s Customer Service team to assess and resolve. We will endeavour to respond within 48 hours.


If you are not satisfied with our response, you can request an escalation which will be overseen by a member of our Customer Service Management team. This should be viewed as PortoSlot’s final response.